Chat AgentX — Privacy Policy
Last updated:
Introduction
Welcome to Chat AgentX. We are a global AI platform that enables business owners to create and manage intelligent chat agents for customer support, sales, and operational automation.
Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you access our website, use our platform, or interact with us.
We follow global privacy standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable privacy laws. This Policy may be updated from time to time, and the "Last updated" date will always reflect the most recent version.
Contacting Us About Privacy
If you have any questions, requests, or concerns, please contact:
We will respond within the timeframes required by applicable privacy laws.
What We Collect and How We Use It
We collect personal information to operate, improve, and secure the Chat AgentX platform. This may include:
Information you provide directly:
- Name
- Email address
- Company name and role
- Business address or country
- Phone number (optional)
- Account details and login credentials
- Billing or payment information (processed by third-party providers)
- Files, documents, and data you upload to configure your AI agents
- Support communications and messages
How we use this information:
- To create and manage your Chat AgentX account
- To provide, maintain, and improve the Service
- To process payments and manage subscriptions
- To enhance security, detect abuse, and prevent fraud
- To communicate with you about updates, support, or technical issues
- To comply with legal or regulatory requirements
We do not sell your personal information.
Information Collected Automatically
When you access our website or dashboard, we automatically collect certain data, including:
- IP address
- Browser type and version
- Device identifiers
- Operating system
- Usage logs and activity patterns
- Pages visited and interaction data
- General location (region-level only)
We use this information to maintain security, improve performance, and optimize user experience.
International Data Transfers
Chat AgentX operates globally. Your data may be processed in the United States or other countries.
To ensure safety and compliance, we use legally recognized transfer mechanisms, including:
- Standard Contractual Clauses (SCCs)
- UK Addendums
- Other approved safeguards for international transfers
These measures ensure your data remains protected regardless of location.
Data Subject Rights (GDPR & Global Rights)
Depending on where you live, you may have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Object to certain types of processing
- Restrict or limit how your data is used
- Request data portability
- Opt out of certain communications
- Not be discriminated against for exercising your rights
To exercise your rights, contact .
We will verify your request and respond within the required timeframe.
Google Workspace API Use
Some Chat AgentX features may allow integrations with Google Workspace APIs. When you enable these features:
- We only access the specific data required to perform the function
- We never use Google Workspace data to train AI or machine learning models
- We comply with Google's API Policies and Limited Use Requirements
Your Google Workspace data remains entirely within your control.
Data Protection & Security Measures
We use industry-standard security measures to protect your data:
- Encryption in transit and at rest
- Secure AWS and Vercel hosting environments
- Role-based access controls
- Rate limiting and abuse prevention
- Domain allowlisting for agent embedding
- Continuous security monitoring
While no system is ever completely secure, we take all reasonable steps to safeguard your information.
Data Storage and Retention
Your data is stored securely in the United States.
We retain your information for as long as:
- Your account is active
- Necessary to provide the Service
- Required for compliance or operational needs
When data is deleted, it is permanently removed unless legal retention obligations apply.
If you close your account, you may request deletion of all personal data we hold.
Children's Data
Chat AgentX is intended for business and adult users.
We do not knowingly collect data from children under 16.
If you believe a child has provided information, contact us immediately at , and we will delete the data promptly.
Global Operations
Chat AgentX operates across North America, Europe, Asia-Pacific, and Australia.
We comply with applicable privacy laws in the regions in which we offer the Service and adapt our practices accordingly.
Updates to This Policy
We may update this Privacy Policy at any time for legal, technical, or operational reasons.
When updates are significant, we will notify users via email or through the dashboard.
The "Last updated" date at the top reflects the newest version.
Questions or Complaints
If you have questions, concerns, or privacy-related complaints, please contact:
Alt Deluxe Inc. (DBA Chat AgentX), 2810 North Church Street, Wilmington, Delaware 19802, USA.
If you are in the EU, you may also contact your local Data Protection Authority.