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These Terms of Service ("Agreement") govern your access to and use of the platform, including all websites, applications, dashboards, AI agents, and related services provided by Alt Deluxe Inc. (DBA ) ("," "we," "our," or "us").
By doing any of the following, you agree to be bound by this Agreement:
If you are accepting on behalf of a company or other legal entity ("Customer"), you represent that you have authority to bind that entity to this Agreement. If you do not have such authority, or you do not agree to these Terms, do not use the Service.
Capitalized terms have the meanings provided in this Agreement.
provides a cloud-based artificial intelligence service that allows business owners to build, deploy, and manage custom AI chat agents for sales, customer support, operations, and automation (the "Service").
Anything the Customer or its Users upload, configure, or submit through the Service is considered a "User Submission." User Submissions may include:
The Customer is solely responsible for all User Submissions.
We may provide templates, scripts, guides, and training materials (" Content") to help you use the Service.
Access to the Service generally requires a subscription purchased through 's website or dashboard (an "Order"). The Order specifies:
Subscriptions are valid for the stated term (the "Subscription Period"). Access is permitted only for Customer's internal business purposes and only for individuals Customer authorizes ("Users").
owns:
Nothing in this Agreement transfers ownership to the Customer. All rights not expressly granted are reserved by .
The Service allows the Customer to assign permission levels to Users. The Customer is solely responsible for managing these permissions and ensuring only authorized Users have the correct access.
is not liable for improper or unintended permission settings configured by the Customer or its Users.
The Customer may allow its Affiliates to use the Service, provided the Customer remains responsible for:
"Affiliate" means any entity controlling, controlled by, or under common control with the Customer.
Customer is responsible for:
Customer will not, and will not permit others to:
Violation of this Section may result in immediate suspension or termination of access to the Service.
If API functionality is provided, may impose rate limits, usage caps, or other technical restrictions. We may suspend or revoke API access for misuse, abuse, or security concerns.
The Service may integrate with third-party platforms (for example, Google Workspace, Slack, WhatsApp Business APIs, Stripe, or others). Customer is responsible for complying with those third-party terms and policies.
does not control and is not responsible for:
Customer uses Third-Party Services at its own risk.
Customer agrees to pay the fees described in the applicable Order ("Fees"). Unless otherwise stated, Fees:
We may update pricing for renewal periods, and any such changes will apply from the next billing cycle.
Fees are charged through or via third-party payment processors (such as Stripe or PayPal). Customer must maintain accurate payment information at all times.
Failed or declined payments may result in immediate or temporary suspension of access to the Service.
Fees do not include any taxes, duties, or similar governmental assessments. Customer is responsible for:
Stripe Tax or similar tools may calculate and collect tax automatically where required.
If Customer fails to pay Fees when due:
This Agreement begins on the Subscription Start Date (or the date Customer first uses the Service) and continues through the current Subscription Period and any applicable renewal periods, unless terminated earlier in accordance with this Agreement.
Either party may terminate this Agreement if the other party materially breaches these Terms and fails to cure the breach within 30 days after receiving written notice.
may also terminate or suspend access immediately if Customer misuses the Service, violates law, or creates undue risk for or other users.
Upon termination:
Customer may request deletion of its data within 30 days of termination. After this period, has no obligation to retain Customer's data, except as required by law.
Sections related to ownership, confidentiality, payment obligations, warranties, limitations of liability, dispute resolution, and governing law will survive termination.
Customer represents and warrants that User Submissions:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."
WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF:
We do not guarantee uninterrupted operation, error-free performance, or the accuracy, reliability, or completeness of any AI-generated output. Some jurisdictions restrict certain disclaimers; in such cases, this section applies only to the extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR:
IN NO EVENT WILL 'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT EXCEED THE FEES PAID BY CUSTOMER TO IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.
These limitations apply even if was advised of the possibility of such damages.
Each party may have access to the other party's non-public business, technical, or financial information ("Confidential Information").
Customer's Confidential Information includes User Submissions, User Information, and account data. 's Confidential Information includes the Service platform, technology, and any non-public features, roadmaps, or documentation.
The receiving party ("Receiving Party") must:
If the Receiving Party is required by law, regulation, or court order to disclose Confidential Information, it will (where legally permitted) provide prompt notice to the disclosing party ("Disclosing Party") to allow the Disclosing Party to seek protective measures.
If Customer provides feedback, suggestions, or ideas about the Service ("Feedback"), Customer grants a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into 's products and services without obligation or attribution.
Customer authorizes to store and process User Information (such as account details and usage data) as necessary to operate, maintain, and improve the Service, in accordance with our Privacy Policy.
Customer retains ownership of all User Submissions. Customer grants a limited, non-exclusive license to host, process, transmit, and display User Submissions solely to provide the Service and related support.
We do not use User Submissions to train AI or machine learning models beyond what is necessary to provide the Service to Customer (unless explicitly agreed otherwise in writing).
may collect aggregated, anonymized, or de-identified data about the operation and use of the Service ("Service Data"). owns all rights in Service Data and may use it to improve the Service, develop new features, and for analytics, provided it does not identify Customer or individual users.
We maintain reasonable administrative, physical, and technical safeguards designed to protect Customer data. However, Customer is responsible for securing its own systems, devices, and access credentials.
With Customer's prior consent (which will not be unreasonably withheld), may use Customer's name and logo in marketing materials, case studies, or on our website to identify Customer as a user of the Service.
Neither party will be liable for delays or failures in performance due to events beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, internet or hosting outages, or other force majeure events.
We may update or modify this Agreement from time to time. Material changes will be communicated (for example, via email or in-app notice) at least 30 days before they take effect, unless a shorter period is required by law.
Continued use of the Service after the effective date of the updated Agreement constitutes acceptance of the changes.
The parties are independent contractors. Nothing in this Agreement creates an agency, partnership, joint venture, employment, or franchise relationship between the parties.
This Agreement is governed by the laws of the State of Delaware, excluding its conflict-of-law rules.
All disputes arising out of or relating to this Agreement must be brought exclusively in the state or federal courts located in New Castle County, Delaware, USA. Each party consents to the personal jurisdiction of these courts and waives any objection as to inconvenient forum.
Each party waives any right to a jury trial in any action or proceeding arising out of or relating to this Agreement.
This Agreement, together with the Privacy Policy, any Orders, and any other referenced documents, constitutes the entire agreement between the parties regarding the Service and supersedes all prior or contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter.
If you have any questions about these Terms or how they apply to you, please contact us:
Address: Alt Deluxe Inc. (DBA ), 2810 North Church Street, Wilmington, Delaware 19802 USA